1. What is Wool Works?
Wool Works is a company that specializes in high-quality, sustainable wool products, ranging from clothing and accessories to home goods. Our pieces are designed with comfort, durability, and timeless style in mind.
2. Where do you source your wool from?
We carefully source our wool from ethical and sustainable farms where the welfare of the animals is a priority. Our wool is selected for its high quality and eco-friendly production practices.
3. Are your products eco-friendly?
Yes! At Wool Works, we are dedicated to sustainability. From the sourcing of our wool to eco-friendly dyes and recyclable packaging, we prioritize environmentally-conscious practices in every step of production.
4. How do I care for my wool products?
Caring for wool products is simple. We recommend gentle hand washing or dry cleaning for most items, as wool is naturally resilient and can last for years with proper care. Always check the care instructions on each product for specific guidance.
5. Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping fees and times will vary depending on your location. Please check our shipping policy for more details.
6. How do I know which size to choose?
We provide a detailed sizing chart on each product page to help you select the right size. If you’re still unsure, feel free to reach out to our customer service team for assistance.
7. Can I return or exchange an item?
Yes, we accept returns and exchanges within 30 days of purchase, provided the item is in its original condition. Please refer to our return policy for more details on how to initiate a return or exchange.
8. Do you offer gift cards?
Yes, we offer digital gift cards that can be redeemed for any products on our website. They make the perfect gift for those who love high-quality wool products.
9. Are your products suitable for people with sensitive skin?
Yes! We use soft, high-quality wool that is gentle on the skin. However, if you have extremely sensitive skin, we recommend checking the product descriptions, as some wool types may feel coarser than others.
10. How can I stay updated on new products and promotions?
You can subscribe to our newsletter for the latest updates, product releases, and special offers. You can also follow us on social media for real-time news and promotions.
If you have more questions, feel free to reach out to our customer service team! We’re here to help